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Firm Leadership › Client Services

Follow this channel for insights and perspectives by law firm leadership on all manner of activities that facilitate the successful business of law. Marketing, business development, client... more +
Follow this channel for insights and perspectives by law firm leadership on all manner of activities that facilitate the successful business of law. Marketing, business development, client service, and more. A JD Supra editorial program. less -
Furia Rubel Communications, Inc.

Redefining Value: What Today’s Legal Buyers Want - On Record PR

Furia Rubel Communications, Inc. on

Gina Rubel and Jennifer Carr reflect on key insights from Legalweek 2025, focusing on how law firms must adapt to meet the expectations of today’s legal buyers. From the rise of millennial buyers prioritizing trust and...more

Passle

Gareth Osborne and John Riley on How to Build Seamless Client Experiences - Episode 10 Passle's CMO Series Digital Masterclass:

Passle on

Top-tier client experience is essential for law firms to stand out in a busy market. By prioritising usability and aligning with client needs, firms can showcase expertise, simplify engagement, and build trust, driving...more

Best Era

Tech Isn’t the Enemy—Complacency Is: A Call to Action for Law Firm Leaders

Best Era on

The future of law isn’t just about better motions or airtight arguments—it’s about building systems, empowering people, and enabling your law firm with the right technology to thrive in a rapidly changing world....more

LawVision

Proactive Pricing for Law Firms

LawVision on

A few years ago, I wrote a blog on proactive profitability. Given the evolving dynamics and trends in pricing in 2025, I want to explore a parallel concept: proactive strategic pricing. ...more

Poston Communications

Crisis: What Role Does Leadership Play in Crisis Communications?

Poston Communications on

When law firms or legal departments face crises, whether that be a data breach exposing client information, allegations of professional misconduct, a high-profile case gone awry or something truly unexpected, strong...more

Legal Internet Solutions Inc.

The Client Experience Disconnect: Where Law Firms Think They Excel vs. What Clients Actually Want

Legal Internet Solutions Inc. on

Marketing and BD teams sit at the intersection of client expectations and firm delivery – and the stakes have never been higher. According to BTI Consulting’s 2024 Client Service A-Team Report, only 35% of corporate counsel...more

Mitratech Holdings, Inc

Changing Out of White Shoes: Why General Counsel Are Moving Work to Challenger Firms

Mitratech Holdings, Inc on

Market Dynamics Are Changing In-House Relationships with Law Firms - A quiet revolution is taking place in outside counsel management: general counsel (GCs) are turning away from the traditional elite law firms — bastions...more

IR Global

Your $400,000 Minute: Mastering the True Value of Time

IR Global on

In a world where time is the one resource we can’t reclaim, understanding its true value is transformative. Imagine this: your time is worth $400,000 per minute. What would change in your life if you adopted this mindset?...more

International Lawyers Network

The Good and the Ugly: Lessons in Putting Clients First

International Lawyers Network on

In the grind of the day-to-day, it can sometimes be easy to forget who is at the center of everything we do – our clients. I’d like to offer you two contrasting stories that serve as a reminder of putting clients first (which...more

Jaburg Wilk

Make Hard Decisions to Improve Your Business by Letting Go of That Which is Not Serving You

Jaburg Wilk on

At the start of a new calendar or fiscal year, business leaders and professionals face a critical opportunity to evaluate which practices, policies, and procedures drive value for their organizations. This is important to...more

Copo Strategies + Law Firm Editorial Service

Vetting a ghostwriter? Make sure they say they'll do this one thing.

Copo Strategies + Law Firm Editorial Service on

In this video, Wayne Pollock (Founder of Copo Strategies and the Law Firm Editorial Service) explains why when a lawyer or their colleagues vet a ghostwriter, the ghostwriter should make it clear that they will also be...more

Copo Strategies + Law Firm Editorial Service

The five ways that thought leadership is a talent magnet

Copo Strategies + Law Firm Editorial Service on

In this video, Wayne Pollock (Founder of Copo Strategies and the Law Firm Editorial Service) walks through the five ways thought leadership can attract lateral attorneys and staff, as well as attorneys fresh out of law...more

Stange Law Firm, PC

Freelancers can help law firms

Stange Law Firm, PC on

Many law firms should consider hiring freelancers to perform this vital work on an outsourced basis instead of ignoring these projects. Most law firms can find freelancers online. Freelancers can help bridge the gap for many...more

Jaburg Wilk

Choose Who You Spend Your Time With

Jaburg Wilk on

The people you associate with help determine your future. They matter when people think of you, so choosing wisely is important. Depending on your position, you may or may not be able to choose co-workers, but you can choose...more

International Lawyers Network

State of the US Legal Industry: As We Head into 2025, What Comes Next?

International Lawyers Network on

If you know one thing about me, it’s that I love to talk about the state of the legal industry. We may love to joke about lawyers’ reluctance to change, but truthfully, the industry is no stranger to evolution. And as we...more

Jaburg Wilk

Be Nice

Jaburg Wilk on

I generally do not rerun prior posts but with the current state of things, the general negativity that seems to be hanging in the air, and coarseness in dealing with others, this post from 2018 came to mind. It applied then....more

Passle

CMO Series Digital Masterclass LIVE: Sophie Bowkett of Bird & Bird on Building Infrastructure at Scale and a Bold Market Presence

Passle on

This week's special episode of the CMO Series Digital Masterclass was recorded live in London where Charles Cousins sat down with Sophie Bowkett, CMO at Bird & Bird, for an insightful conversation about the firm's remarkable...more

Jaburg Wilk

Professional Envy: Understanding and Overcoming Workplace Jealousy

Jaburg Wilk on

Fulton J. Sheen said, “Jealousy is the tribute mediocrity pays to genius.” While harsh, this observation rings particularly true in competitive workplace environments, where success often breeds resentment among colleagues....more

Wolf, Greenfield & Sacks, P.C.

Ryan MacDougall Discusses Business Development in the Legal Industry

Wolf, Greenfield & Sacks, P.C. on

Ryan MacDougall is the Chief Business Development Officer for Wolf Greenfield. Since joining the firm in 2010, he has worked closely with the firm's executive leadership, management, and practice groups to build and implement...more

Jaburg Wilk

The Culture of Your Business Matters

Jaburg Wilk on

Your business has a culture whether it is conscious or not. My firm has a defined culture we call the JW Way. It is a mission statement consisting of twenty-seven fundamentals that the owners and employees strive to live by...more

Purpose Legal

The Mazares Method: Asking for Help is a Sign of Strength

Purpose Legal on

Asking for help in business (and in life) is a sign of strength. It demonstrates confidence, leadership, and a commitment to teamwork. It is also a selfless act. I have learned this in over 45 years as a business leader. ...more

Cimplifi

Why Many First-time CLM Implementations Fail

Cimplifi on

Gartner predicts that nearly 50% of initial contract lifecycle management (CLM) implementations will fall short of expectations. Implementing CLM successfully is a complex endeavor that hinges on navigating a myriad of...more

Hinshaw & Culbertson - Lawyers' Lawyer...

Law Firm Best Practices to Mitigate the Increasing Risk of Attorney Disqualification Motions

Hinshaw & Culbertson - Lawyers' Lawyer... on

It seems as though every day, there is a story in the legal news about a well-known law firm facing a disqualification motion. While disqualification motions are being filed more frequently, that is only half the story. Such...more

Robins Kaplan LLP

[Event] 2024 Trial Advocacy Seminar: Rule of Law - October 30th, Minneapolis, MN

Robins Kaplan LLP on

Join Robins Kaplan for this year’s Trial Advocacy Seminar, ‘Rule of Law,’ where we will gather to discuss the pivotal role of law in society. This event will explore how the Rule of Law serves as the foundation for justice,...more

Integreon

ALM Consulting Magazine Best Firms to Work For Industry Series Recap

Integreon on

Building Exceptional Firms: From Rainmaking to Culture Building, What Makes Great Firms Stand Out? What Iconic Consulting Firms Do to Grow in a Post-COVID Era - Consulting Magazine held the “2024 Best Firms to Work For”...more

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