(Podcast) The Briefing – Fake Reviews, Real Consequences: Consumer Review Dos and Don’ts
The Briefing – Fake Reviews, Real Consequences: Consumer Review Dos and Don’ts
The FTC’s Proposed Rule Banning Deceptive Reviews and Testimonials
Negative Online Reviews and Reputation Management: Tips for Health Care Practices and Providers
PODCAST: Williams Mullen's Trending Now: An IP Podcast - Advertising & Customer Engagement in the Digital Age - Customer Reviews and Response
How to Find the Identity of an Anonymous Author Online
II-36- Holiday Party Tips, the 2018/2019 Federal Regulatory Agenda, and Noteworthy Cases On Suing and Being Sued
Negative online reviews are a concern for many businesses—but they present a unique challenge for healthcare providers, who are restricted by federal and state privacy laws in how to respond. Is the answer to have patients...more
An online reputation crisis can be defined as a situation where an individual or business faces a significant and often damaging shift in how they are perceived online. Whether through negative reviews, malicious rumors, or...more
Glassdoor and Indeed are powerful platforms that allow both current and former employees to share their experiences, opinions, and insights on every aspect of your business. These reviews can cover everything from...more
In an age where a vast majority of patients turn to the internet for healthcare information and recommendations, the online reputation of healthcare practices has become a paramount concern. The way medical professionals and...more
Nearly every detail you’d need to know about a business can be found online. From hours of operation to location, featured products and current promotions, information is just one click away. Along with customers finding...more
Search Engine Optimization (SEO) is an in-depth facet of digital marketing. In fact, there are four main types of SEO that you should be focusing on within your law firm’s overall SEO strategy. Throughout this article, we...more
Online reviews play a pivotal role in shaping, maintaining, and protecting the reputation of businesses and individuals alike. Whether you’re a business owner or a professional seeking feedback, the question often arises:...more
Report on Patient Privacy Volume 23, no 8 (August 2023) The allegation was shocking and, if true, would devastate the orthopedic surgeon’s reputation. An online commenter accused him of operating on the wrong arm or...more
While filing a lawsuit for internet harassment or defamation may seem straightforward, there are many variables to consider before you can file suit. The biggest of these hurdles may also seem like the most obvious: Who are...more
A healthcare organization’s online presence is an important component of its reputation. Occasionally, dissatisfied patients will post negative reviews about healthcare services on social media and customer review platforms...more
Did you know that Facebook is the largest social networking site? Business News Daily reports that Facebook has more than 2.91 billion active users, making it a vital platform for small business sales, social media marketing,...more
How to Manage Your Brand on Employee Review Sites - In today’s online world, reviews of all kinds have become invaluable for businesses in building their reputation and attracting new employees and customers. While every...more
Yelp is an incredibly important tool for consumers to gather information online about all types of businesses. While the general perception has always been that Yelp is a site to look up restaurants, the platform has expanded...more
Your practice receives notification that an online review has been posted about you or the medical practice. You immediately check out the review and realize that the patient has left a scathing, negative review, which you...more
Despite Hollywood’s most recent high-profile case with Amber Heard and Johnny Depp, defamation cases are notoriously difficult to win and often susceptible to pretrial dismissal. Yet, a recent Oregon Supreme Court case—Lowell...more
A positive internet reputation is an expected prerequisite for conducting business. Negative internet content, including negative reviews, can destroy an operation....more
It might be hard for some to imagine, but the Federal Trade Commission (FTC) is feeling groovy. This month, the agency released two guidance documents that track best practices to prevent consumers from being misled when...more
Social media is causing defamation claims to become more common. There are several areas for consideration if you feel your business has been defamed. First, what is defamation? Expressing an opinion is not defamation. For...more
In an ethics opinion issued on January 13, 2021, the American Bar Association’s Standing Committee on Ethics and Professional Responsibility has provided guidance to practitioners on responding to negative online reviews...more
The rise of social media and online reviews has created a dilemma: How can an attorney respond to a negative review without violating ethical or professional responsibility? Just as many merchants respond to online customer...more
We work hard for our businesses, and those of you who started your own enterprise are even more deeply concerned about it than others. Which is why criticism of your business can be so frustrating....more
If an anonymous poster makes damaging claims about you online, there are legal options available to have the post removed and reveal the author. IP litigation and Internet attorney Laura Rogal explains what steps you can...more
Like with most things today, many of us turn to our phones, tablets and computers for information regarding our medical problems and where to seek treatment. While many providers have historically feared the five-star...more
An unsurprisingly large number of medical and dental practices regularly monitor patient reviews or opinions posted on social media in order to, among other things, respond to unfairly negative or even blatantly false patient...more
Your organization spends significant capital crafting your corporate brand and reputation to appeal to consumers and potential employees alike. Now, imagine the first internet search result for your company coming back in...more