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Expansion of Global Capability Centers Requires Anticorruption Compliance Planning

Companies looking to set up global capability centers in India should take steps at the outset to assure compliance with applicable anti-bribery and anti-corruption laws and standards. The FCPA prohibits bribing or...more

Contracting Models for Global Capability Centers in India

Global Capability Centers (GCCs) located in India continue to evolve from labor arbitrage and cost savings initiatives to innovation centers for digital transformation, supporting cloud, mobile, data security, data analytics,...more

Global Capability Centers in India Continue to Flourish

According to The Economic Times, more than 100 multinational companies plan to set up Global Capability Centers (GCCs) in India in FY 2022. This projected growth is on top of the existing 1,300+ GCCs that generate over $33.8...more

DOL Ups Its Game on Cybersecurity Program Oversight, Begins Audit Initiative

In light of a new DOL audit initiative and increasing cybersecurity threats to ERISA benefit plans, ERISA plan sponsors and fiduciaries should be prepared to answer some important questions: Do the cybersecurity programs of...more

Impact of Remote Working on End User Computing Solutions and Services

The pandemic is expected to lead to a significant and sustained increase in remote working. The shift to remote working will have major implications for end user computing solutions and services. CIOs will need to...more

Selling an Offshore Captive/Global Innovation Center in India

Many companies will consider selling their offshore captives/GICs in the wake of COVID-19, especially those in industries hard hit by the pandemic. Large outsourcing vendors are interested in acquiring offshore...more

Post-Pandemic Contracting with Systems Integrators

Key contractual considerations - IT initiatives undertaken in response to COVID-19 may be large complex projects that require the assistance of a systems integrator. Before engaging a systems integrator, CIOs should...more

COVID-19: Transforming Offshore Captives/Global Innovation Centers

Offshore captives/GICs will be significantly impacted by the pandemic, especially smaller ones and those supporting organizations in distressed industries. Organizations can be classified as “first movers,” “middle of the...more

COVID-19 and the Migration to SAP S/4 HANA

As customers emerge from the COVID-19 crisis and seek to reduce operational risk while enhancing digital capabilities, migration to S/4 HANA can be an opportunity to adopt newer, more resilient cloud-based technologies that...more

The Widespread Adoption of Agile Software Development Makes This a Good Time to Update Contract Templates

Agile is emerging as the prevailing methodology for software development. According to the 12th Annual State of Agile Report, a survey conducted by VersionOne and published earlier this year, 97% of respondent organizations...more

6/22/2018  /  Software , Software Developers

SAP Announces New Pricing Model

Software giant’s new pricing model attempts to address customer concerns about liability exposure due to “indirect access.” SAP’s new pricing model is a big step forward in addressing the uncertainty and confusion relating...more

Indian Maternity Benefit (Amendment) Act, 2017

Under a newly amended law, many employers in India are required to increase paid maternity leave and offer on-site day care services; some of the new standards await clarification. Providing crèche (day care) facilities is...more

Global Innovation Centers in the Data-Driven Digital Economy

GICs offer advantages for exploiting big data and staying competitive. Data is the fuel of the 21st-century economy. Companies must manage and exploit data and digital technologies in an innovative, agile and cost...more

Data Protection Laws in India

In August 2017, the Supreme Court of India passed a judgment in the case of Justice K S Puttuswamy vs Union of India (Supreme Court of India, WRIT PETITION (CIVIL) NO 494 OF 2012), in which fundamental rights, as provided in...more

Global In-House Centers in India, v2.0

GICs in India are evolving from cost-saving platforms into Innovation Centers for emerging digital technologies that can provide a competitive advantage. Recent years have seen a resurgence of interest in GICs in India...more

SAP’s Licensing Time-Bomb - Software giant’s victory in “indirect use” case is cause for concern for companies worldwide

On February 16, 2017, the High Court of Justice in the United Kingdom held that Diageo plc, a global drinks company, was liable for unauthorized use of SAP software as a result of failing to secure “Named User” licenses for...more

Negotiating Cybersecurity Contractual Protections for Retirement Plans

The ERISA Advisory Council1 recently announced that, as part of its goals for 2016, it will be focusing on cybersecurity issues affecting retirement plans and, in particular, the extent to which such issues relate to...more

An Overview of Cybersecurity Issues Affecting Retirement Plans

Retirement plan sponsors face ever-evolving cyber-related threats to plan assets and participant personal information. To combat such threats, plan sponsors should proactively assess the third-party service providers’ ability...more

SaaS: Key Pricing Considerations (Part 1)

Software as a Service (SaaS) is growing rapidly as an alternative to licensing on-premises software for corporate customers. As reported by Forbes earlier this year, analysts are forecasting that global SaaS revenues will...more

ERP Licensing: Positioning Your Company For the Future (Part 2)

This is the second of two postings that outline key pricing protections you should consider negotiating with licensors of ERP software to provide flexibility and predictability in managing the ongoing license and maintenance...more

ERP Licensing: Positioning Your Company For the Future (Part 1)

The licensing and implementation of ERP software is a major long-term investment for any company. In addition to negotiating favorable upfront pricing for the software, it is important to build in pricing mechanisms that...more

The "Subjective" SLA - Key Stakeholder Satisfaction

Quantitative measures of supplier performance in the form of service levels are critical in any outsourcing relationship. However, they provide an incomplete picture of how well the supplier is performing and meeting the...more

10/14/2014  /  Outsourcing , Suppliers

Database Marketing Outsourcing

Database marketing outsourcing is a strategic transaction for retailers. This type of outsourcing can facilitate the integration of diverse marketing channels e.g., web, social media, catalog and in-store sales) and enable...more

Database Marketing Outsourcing

Database marketing outsourcing is a strategic transaction for retailers. This type of outsourcing can facilitate the integration of diverse marketing channels (e.g., web, social media, catalog and in-store sales) and enable...more

Applications Outsourcing Pricing - Part 3

As noted in our previous blog postings on the subject (Applications Outsourcing Pricing - Part 1 and Applications Outsourcing Pricing - Part 2), the most prevalent model for pricing applications outsourcing services involves...more

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