Current best practices for cultivating client relationships are not inherently new, unwieldy, nor unprecedented. Jenna Schiappacasse with an in-house perspective....more
Jenna Schiappacasse with three ways a legal sales professional can add value to her firm's prospecting process....more
Answers a broad range of questions on the emerging, client-facing business development role within law firms....more
Overview of an upcoming LMA Tech West interactive session about the technology that supports the emerging legal sales role....more
A legal sales executive's role easily translates to added value for both internal and external clients....more
Jenna Schiappacasse with an insider's perspective on how best to prepare for a successful client-facing role at your firm....more
Firms that are not only surviving but thriving are thinking (and acting) outside the box, strategically. Three ways to innovate, by Jenna Schiappacasse. ...more
As client service and business development coaches in law firms, we can help our attorneys navigate tough conversations, actively listen to the voice of the client, and suggest alternative approaches to communication. Here...more
From Jenna Schiappacasse, three actionable takeaways for firm marketers considering a transition from internal to external client efforts....more
Marketer and BD manager Jenna Schiappacasse draws inspiration from Abby Wambach's 2018 commencement address to the woman of Barnard....more
Transitioning to a new role change within the same firm is not an easy task, and growing and rebranding oneself among those who have already decided how to define you is even more of a challenge. ...more
Jenna Schiappacasse with a thoughtful reminder: In an increasingly commoditized business, remembering that this is a people game is paramount....more
People skills and then some. Jenna Schiappacasse with inspired marketing and business development takeaways from 'Office Space.'...more