Susan Kostal offers messaging tips to reassure clients your firm is able to respond and meet their legal needs during a crisis....more
Pat Gillette sat down with Susan Kostal to talk about changes in the legal industry and how leadership needs to adapt. ...more
Q&A with NetApp's Connie Brenton and Emily Teuben on how legal departments of the future need to respond to and serve a new type of client....more
A commitment to diversity and inclusion, a deep understanding of the product, company and risk profile, and an actual human being they can trust. Oh, and no memos....more
Are we entering a golden age for legal marketing?...more
The first in a Q&A series featuring LMA members, their technology challenges, and how LMA Tech West is a vital part of their toolkit....more
It’s almost 2018, do you know what your data is doing?...more
Voice of the client. Notes from the 5th annual In-House Summit, a GC panel hosted in Palo Alto, California, by the LMA Silicon valley City Group....more
“Listen more. Talk less.”...more
Crisis PR is an art akin to an F16 dogfight; it happens at lightning speed, there’s little room for error, and a decent percentage of those who know what happened may not survive....more
If 97 companies, most of them Valley leaders, can join a 9th Circuit brief and 160 companies can jointly speak publicly against a clearly discriminatory ban, why can’t their lawyers? ...more
If banks can tell powerful stories, anyone can do it....more
Other than merely gods that control your life and book of business, in-house counsel are people. When you put your mind to it, it’s not that hard to figure out what they want....more