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Kindness in a Digital World: Building Positive Brands and Relationships

On average, a person engages in 145-200 interactions daily, both in-person and online. However, only 10-20% of these interactions are truly memorable. Among all these interactions, approximately 5-10% are negative, while...more

Beyond Legal Advice: Understanding Your Clients for Better Service

In today’s ever-evolving legal landscape, maintaining strong client relationships is more crucial than ever. Clients expect not only legal expertise but also personalized service, empathy, and a deep understanding of their...more

Episode 84: Vilius Bernatonis | TGS Baltic [Audio]

Vilius Bernatonis is the managing partner of TGS Baltic, a top-tier commercial law firm in the Baltics and a member of the International Law Firm. In this episode, Lindsay and Vilius discuss the war for talent, why...more

Clash of Meetings: Virtual vs. In-Person – Which Reigns Supreme?

In this ongoing saga, we’ve witnessed the rise of virtual gatherings over the past couple of years, with many of us now yearning to return to in-person interactions. So, which mode of meeting takes the crown? The answer might...more

Climbing the Legal Ladder: Career Insights Every Lawyer Needs to Succeed

As April ushers in a new season, it’s the perfect time to reflect on our career journeys and seek inspiration for the road ahead. On our podcast, Law Firm ILN-telligence, we often delve into the pivotal lessons learned by...more

Dishwashers, Luggage Cake & Client Retention

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

Responsiveness: The Overlooked Key to Building Successful Client Relationships in the Digital Age

In today’s hyper-connected world, our devices keep us tethered to work even during off-hours. While taking breaks is crucial for well-being, being responsive remains a cornerstone of client and business relationships. Yet,...more

Turning Content into Connections: The Power of Relationship Marketing

Ever feel overwhelmed by marketing jargon? You’re not alone. Let’s demystify some buzzwords and explore how you’re likely already engaging in effective relationship-building through your content. This all might sound a little...more

Lawyering 101: Marketing is in the Fine Print – How Every Interaction Shapes Your Brand

Lawyers understand better than most the significance of words – after all, who comprehends more than a contract lawyer that a subtle clause can either seal or sabotage a deal?...more

Strategic Relationship Marketing: Elevating Your Legal Practice in the Modern Era

In today’s interconnected world, the concept of relationship marketing has become a cornerstone of success for lawyers seeking to expand their practice. If you’re already familiar with the power of cultivating connections or...more

Law Firm ILN-telligence Podcast | Episode 76: Henrique Lopes, KLA Advogados | Brazil [Audio]

Henrique Lopes is a partner at KLA Advogados, the ILN's member firm for Brazil. In this episode, he and Lindsay focus on the generational approaches to work post-pandemic and what aspects of the legal industry have remained...more

Client Centricity in Practice – Part One

We recently held the ILN’s Annual Conference in Rio de Janeiro, and as part of the business sessions, our host firm, KLA Advogados, invited one of their clients to speak about “Client Centricity in Practice.” It was an...more

Law Firm ILN-telligence Podcast | Episode 60: Alina Crisu | LLPO Law Firm [Audio]

Alina Crisu is the PR and Communication Associate with LLPO Law Firm, the International Lawyers Network's member firm for Cyprus. In this episode, Lindsay and Alina talk about having a passion for your work, the future of...more

Law Firm ILN-telligence Podcast | Episode 57: Vanessa Pantelakis, WOLPERT RECHTSANWÄLTE PartG mbB | Germany [Audio]

Vanessa Pantelakis is a partner at WOLPERT RECHTSANWÄLTE PartG mbB a part of the ILN's German Group. In this episode, Lindsay and Vanessa chat about the mental health crisis that the pandemic has created for women and young...more

Four Key Questions to Ask About Your Competitors

We all know the adorable adage about lawyers that they don’t want to be first, but they want to be first to be second. Having worked in legal for almost 18 years, I’ve seen this proven to be true over and over again. And as...more

Law Firm ILN-telligence Podcast | Episode 54: Rafael Salaberren Dupont, SyLS | Argentina [Audio]

Rafael Salaberren Dupont is a founding partner of SyLS in Buenos Aires, Argentina, which is also a member firm of the ILN. In this episode, Lindsay and Rafael discuss the transition between starting a firm and its succession,...more

Resolve to Throw Out Your Business Development Plan Today

I’m not big on resolutions. Some years, I have some, other years I don’t, but they’re generally things I’d like to add more of to my life (like the year I decided I would try to learn how to knit – I’ve been crocheting...more

It’s Past Time to Innovate for Radical Success

“Innovation” is a buzzword that gets thrown around a lot these days, right up there with “disruption.” It sounds like something that’s foreign in the legal industry, but it shouldn’t be. Believe it or not, we, too, can be...more

Law Firm ILN-telligence Podcast | Episode 25: Lowell Lifschultz | United States [Audio]

Lowell Lifschultz is a board member a various for-profit and non-profit organizations and is the ILN's founding partner, now retired from the formal practice of law. In this episode, Lindsay and Lowell discuss what clients...more

Lawyers – What do Your Clients Want? Hint: It Hasn’t Changed

Almost ten years ago, I attended a general counsel panel about achieving greater collaboration and the clients who participated shared their top takeaways for lawyers and law firms. I’m not sure whether it speaks to the...more

Law Firm ILN-telligence Podcast | Episode 23: Lorna Patajo-Kapunan, Kapunan & Castillo | Philippines [Audio]

Lorna Patajo-Kapunan is the founder of Kapunan & Castillo, a full-service law firm with extensive experience in varied areas of law and a member of the International Lawyers Network. In this episode, Lindsay and Lorna cover...more

Law Firm ILN-telligence Podcast | Episode 22: Rick Walsh, Lewis Rice LLC | United States [Audio]

Rick Walsh is the Chairman of Lewis Rice, a leading regional law firm based in St. Louis, Missouri with additional strategic offices. They are also a member of the International Lawyers Network. In this episode, Lindsay and...more

Law Firm ILN-telligence Podcast | Episode 21: Carl Grassi, McDonald Hopkins LLC | United States [Audio]

Carl Grassi is a partner with and former chairman of McDonald Hopkins, a top-notch law firm with strategic offices throughout the US and a member of the International Lawyers Network. In this episode, Lindsay and Carl dig...more

Law Firm ILN-telligence Podcast | Episode 20: Andreas Kaeser, wehinger kaelin ferrari ag | Switzerland [Audio]

Andreas Kaeser is a partner with one of the International Lawyers Network's founding firms, wehinger kaelin ferrari ag, in Zurich, Switzerland. In this episode, Lindsay and Andreas talk about what it's like to be one of the...more

Law Firm ILN-telligence Podcast | Episode 19: Donal Creaton, Holmes O'Malley Sexton | Ireland [Audio]

Donal Creaton is a partner in the litigation department of Holmes O'Malley Sexton, a full-service Irish law firm with three offices across the country and a member of the International Lawyers Network. In this episode,...more

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